Advice for customers making future travel plans
Network Rail has to make late changes to timetables to be introduced from 20 May.
If you wish to purchase Advance tickets and/or travel after that date, train times will be confirmed later than usual.
Click here to see if your travel plans may be affected
Space for bikes on trains is limited so, to make your journey easier, make a reservation for your bike in advance.
Buy tickets for any train journey in Britain. We cross more of the country than any other train company.
You're advised to reserve a space for it before you travel - bike reservations are free and can be made via Twitter (@crosscountryuk) or through Facebook messenger (facebook.com/Crosscountrytrains). Alternatively you can reserve a bike space at a station prior to travel.
On most of our trains we have two reservable bike spaces and one further space for unreserved bikes. Bikes without a reservation will be accepted on a first come, first served basis and can only be carried subject to space being available. If you have a folding bike, we request that you fold these up and place them in luggage racks.
Please check where you should store your bike when you make your reservation. Bikes must be carried in the designated area of the train - we can't carry bikes in aisles or vestibule areas as they can cause an obstruction.
Cycle reservations made online via our website may take up to 24 hours and spaces are subject to availability. If you require a reservation at short notice, please get in touch through Social Media using our Twitter handle: @CrossCountryUK or through Facebook, where a member of staff will reply within 30 mins, 24 hours a day, 7 days a week.
Please check whether any track improvement work is taking place which could affect your journey - see Travel updates. We're sorry but bikes can't be carried on any rail replacement road transport services.
You can find out where to store your bike on our trains here.
For information to help plan a cycle and rail journey including: station facilities, number of cycle parking spaces, local bike hire and cycle policies visit National Rail PlusBike – the one-stop shop for combined cycle and rail journeys. Download the PlusBike leaflet.
For safety reasons, our on-board staff can refuse to allow bikes on board if there is insufficient space on the train. As space is limited, we are unable to convey tandems, tricycles, bike trailers, motorbikes, scooters, mopeds or motorised bikes on any of our trains.
To reserve a space for your bike and for more information call us on 03447 369 123 (Option 3)*.
*(Calls to this number are charged at 7p per minute, phone networks may charge an additional fee)
Brompton Dock, a folding bike hire company offers the public, including train passengers, anytime access to folding bikes at a number of storage docks situated on the CrossCountry network, providing an end-to-end travel solution.
CrossCountry passengers have access to docks at the following locations:
Docks are situated within close vicinity of the station building, usually the station car park or entrance. For a full list of locations and details of how you can hire a bike please visit the Brompton Dock website for further information.