Advice for customers making future travel plans
Network Rail has to make late changes to timetables to be introduced from 20 May.
If you wish to purchase Advance tickets and/or travel after that date, train times will be confirmed later than usual.
Click here to see if your travel plans may be affected
Buy tickets for any train journey in Britain. We cross more of the country than any other train company.
You can now book with us with greater confidence, change the train if you change your mind...
We’re the first and only UK train company to remove the £10 fee for changing the date and time of your Advance ticket. So not only can you get great value Advance tickets for any train operator via our website, but you have a little extra flexibility if your plans change.
To make sure your ticket is eligible for free amendments, follow these 3 simple steps:
If you've already bought a ticket from us and have had a change of plan, check to see if you can amend it by going through the below steps:
Please follow the steps below to refund your ticket.
Have more questions? Take a look at our FAQ's page for more information.
*Tickets collected from the station, a ticket machine, sent by post or e-Ticket can be changed with no administration fee. You can change your ticket two hours after purchasing and up to 24 hours before you are due to travel. m-Tickets (via our Train tickets app) cannot be changed. If your new ticket is more expensive than your original, you will be charged the difference. Sign into your account and select 'View my Bookings' and follow the steps to amend your journey.