Alterations to services between Birmingham New Street, Leicester, Peterborough, Cambridge and Stansted Airport on Thursday 17 & Friday 18 August 2017.
Due to a derailed freight train between March and Ely, trains are operating between Birmingham New Street and Peterborough, and between Ely and Stansted Airport in both directions.
Road transport is in operation between Peterborough and Ely. Some early morning and evening train services extend to/from March.
Passengers may find it quicker to travel via London; CrossCountry tickets will be accepted on other operators' services.
Service alterations for Saturday 19 & Sunday 20 August will be released on Friday 18 August. Until this time, searches through Journey Planners may be incorrect.
A normal service is expected to resume on Monday 21 August.
Buy tickets for any train journey in Britain. We cross more of the country than any other train company.
CrossCountry aims to provide the most punctual service possible. However, when delays do occur, we will provide you compensation in line with our Passenger Charter and National Rail Conditions of Travel.
If your train has been delayed by 30 minutes or more to the destination printed on your ticket, you will be entitled to compensation. You can rest assured that your journey is covered whatever happens
The amount of compensation that you may be entitled to depends on the length of time your journey was delayed by:
50% of the cost of your single ticket or 50% of the cost of either portion of your return ticket
100% of the cost of your single ticket or 100% of the cost of either portion of your return ticket
If either or both the outward or return legs of your journey are delayed by more than two hours and you have a return ticket, you will be entitled to receive up to 100% of the cost of the return ticket
In the case of season tickets, any compensation will be calculated against the proportional daily cost of the price of the ticket
In accordance with your legal rights as a consumer you may be eligible for a different level of compensation where CrossCountry is at fault and nothing set out above is intended to limit or exclude your legal rights in these circumstances. If you believe this applies to your journey, please contact our Customer Relations team.
Compensation will be paid in National Rail Travel Vouchers or, at your request, in money (for example by cheque or BACS). Rail Travel vouchers can be used as payment or part payment towards any National Rail ticket, including season tickets.
Please complete the form below within 28 days of the date of the delay. A readable, scanned copy of your ticket is required to make a claim.
Our customer service team will respond as soon as possible and aim to reply within 10 working days. Should you have any difficulties completing the form, please call us on 03447 369 123 (option 3).
Alternatively, you can download our Delay Repay claim form and post to us at the address on the form.
If you have a flight to catch from an airport near to a station served by CrossCountry trains, we will normally only consider providing alternative transport if you planned your rail journey to arrive at the airport station at least two hours before your scheduled check in time. If you're catching a ferry or cruise liner, we advise you to plan your journey to aim to get to the relevant terminal two hours before your scheduled check in time.
In accordance with your legal rights as a consumer you may be eligible to a different level of compensation where CrossCountry is at fault and nothing set out above is intended to limit or exclude your legal rights in these circumstances. If you believe this applies to your journey, please contact our Customer Relations team.